1Introduction
Welcome to RentalMeet! These Terms and Conditions ("Terms") govern your use of the RentalMeet platform, including our website, mobile application, and related services (collectively, the "Platform"). RentalMeet is owned and operated by Yuwaka EduTech Pvt. Ltd., a company incorporated under the Companies Act, 2013, having its registered office in Bhopal, Madhya Pradesh.
By accessing or using RentalMeet, you agree to be bound by these Terms.
2Company Information
| Company Name | Yuwaka EduTech Pvt. Ltd. |
| Brand Name | RentalMeet |
| CIN | U85301MP2023PTC066019 |
| GSTIN | 23AABCY6855D1ZC |
| PAN | AABCY6855D |
| Registered Office | Bhopal, Madhya Pradesh |
| Contact Email | info@rentalmeet.com |
| Contact Phone | +91-62609-59428 |
3Definitions
| Term | Meaning |
|---|---|
| "RentalMeet" / "We" / "Us" / "Our" | The platform owned and operated by Yuwaka EduTech Pvt. Ltd. |
| "Yuwaka EduTech" | The parent company, Yuwaka EduTech Pvt. Ltd. |
| "Platform" | Our website, mobile app, and all related services |
| "Space Seeker" / "User" | Anyone using the Platform to book a venue |
| "Venue Owner" / "Host" | Anyone listing a venue on the Platform |
| "Booking" | A confirmed reservation of a venue |
| "Commission" | The fee charged to Venue Owners for bookings (15%) |
4Eligibility & Accounts
- ·You must be 18 years or older to use RentalMeet
- ·You must provide accurate, complete information during registration
- ·You are responsible for all activity under your account
- ·Keep your password confidential – do not share it
- ·RentalMeet/Yuwaka EduTech Pvt. Ltd. reserves the right to verify your identity and business documents
5Booking & Payment
For Space Seekers:
| Item | Details |
|---|---|
| Booking Confirmation | Instant after payment for instant-book venues; within 24 hours for request-based venues |
| Payment | Full amount due at time of booking |
| Security Deposit | If required, disclosed before booking; refundable within 3-7 days after check-out |
| Payment Methods | Credit/Debit Cards, UPI, Net Banking, Wallets (processed via Razorpay) |
For Venue Owners:
- ·Commission: As per Commission Policy/Platform Fees Policy on all successful bookings
- ·Payout: Processed within 3-5 business days after booking completion
- ·Cancellation Penalty: If you cancel a confirmed booking, you may be penalized
6Cancellation & Refund Policy
Standard Cancellation Policy (Space Seekers):
| Cancellation Timing | Refund |
|---|---|
| More than 48 hours before | 100% refund (minus gateway charges) |
| 24-48 hours before | 50% refund |
| Less than 24 hours before | No refund |
| No-show | No refund |
Note: Some venues may have different policies – check the listing before booking.
Venue Owner Cancellation:
- ·Guest receives full refund
- ·Host may be charged a penalty (Rs.1,000 or more)
- ·Repeated cancellations may lead to account suspension
7User Conduct
You agree NOT to:
- ·Use the Platform for illegal activities
- ·Provide false or misleading information
- ·Circumvent the Platform to book off-platform
- ·Harass, discriminate, or cause harm to others
- ·Post offensive, fraudulent, or copyright-infringing content
- ·Scrape, crawl, or data mine our Platform
8Venue Owner Responsibilities
As a Venue Owner, you agree to:
- ·Provide accurate listing information and photos
- ·Maintain high standards of cleanliness and safety
- ·Honor confirmed bookings without cancellation
- ·Respond to inquiries within 3 hours
- ·Comply with all applicable laws (GST, fire safety, licenses etc.)
- ·Not discriminate against any guest
- ·Have appropriate insurance coverage (recommended)
9Space Seeker Responsibilities
As a Space Seeker, you agree to:
- ·Provide accurate booking information
- ·Respect the venue – no damage, no exceeding capacity
- ·Comply with venue rules communicated by the Host
- ·Pay for damages caused during your booking
- ·Leave the venue in clean condition
10Disclaimers & Limitation of Liability
No Warranty
The Platform is provided "AS IS" and "AS AVAILABLE." RentalMeet/Yuwaka EduTech Pvt. Ltd. does not warrant that the Platform will be uninterrupted, error-free, or secure. We do not endorse or guarantee any venue listed on our Platform.
Limitation of Liability
To the maximum extent permitted by law, RentalMeet/Yuwaka EduTech Pvt. Ltd. shall NOT be liable for:
- ·Any indirect, incidental, or consequential damages
- ·Loss of profits, data, or business
- ·Personal injury or property damage arising from your use of any venue
- ·Disputes between users
Our total liability shall not exceed:
- ·For Space Seekers: The amount paid to RentalMeet in the preceding 12 months
- ·For Venue Owners: Rs.10,000 or commission earned in preceding 12 months
11Indemnification
You agree to indemnify and hold harmless Yuwaka EduTech Pvt. Ltd. and its officers, employees, and agents from any claims, damages, or expenses arising from:
- ·Your use of the Platform
- ·Your violation of these Terms
- ·Your transactions with other users
- ·Your content posted on the Platform
12Termination
We may suspend or terminate your account immediately for:
- ·Violation of these Terms
- ·Fraudulent or illegal activity
- ·Multiple cancellations (for Hosts)
- ·Non-payment of dues
Upon termination, you lose access to your account, and active bookings may be cancelled. Certain obligations (payments, indemnification) survive termination.
13Dispute Resolution
- ·Governing Law: These Terms are governed by the laws of India
- ·Jurisdiction: Courts in Bhopal, Madhya Pradesh have exclusive jurisdiction
- ·Arbitration: Any dispute shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996, with venue in Bhopal
14Modifications
Yuwaka EduTech Pvt. Ltd. may update these Terms at any time. Material changes will be notified via email or platform notice. Your continued use after changes constitutes acceptance.
15Grievance Officer
In compliance with the Information Technology Act, 2000:
| Name | Mr. Mohsin Khan |
| Designation | Grievance Officer, Yuwaka EduTech Pvt. Ltd. |
| support@rentalmeet.com | |
| Phone | +91-94257-96767 |
| Response | Acknowledged within 24 hours; resolved within 30 days |
16Contact Us
| Purpose | Contact |
|---|---|
| General Inquiries | info@rentalmeet.com |
| Support | support@rentalmeet.com |
| Venue Partnerships | venues@rentalmeet.com |
| Legal Notices | info@rentalmeet.com |
By using RentalMeet, you acknowledge that you have read, understood, and agree to these Terms and Conditions.